Clearwork policy

Privacy

Effective October 21, 2026

Clearwork collects only the information needed to respond to inquiries and complete agreed projects. This page explains what happens when you use the website or contact the team.

Website inquiries

When you submit the inquiry form, Clearwork securely stores the information you enter so the team can review the request, respond and manage any resulting project. This may include your name, email address, business name, public website address, the customer action you want to improve, selected service, timing, how you heard about Clearwork and the project details you provide. The separate email option opens a prepared message in your own email application.

Outreach and referral information

Clearwork may keep limited business contact information found on a business’s public website or provided through a professional referral so the owner can prepare relevant, individual outreach and remember follow-up decisions. This may include a business name, public work email, website, service category and communication dates. Clearwork does not use automated bulk sending or email-open tracking. Clearwork also records limited campaign labels included in a Clearwork link, the website page where an inquiry began and the referring website’s domain when available. Clearwork does not store the full referring page address, use advertising pixels or add third-party analytics cookies for this purpose.

Information received by email

The private owner workspace also keeps minimal do-not-contact addresses, reasons and supporting reply or delivery-failure references, plus sent-message dates and references. These records help honor declines and opt-outs and prevent duplicate outreach. They are retained for that purpose when a prospect record is removed. The workspace does not automatically read Gmail or send outreach emails.

Clearwork may receive your name, email address, business name, project description and any files you choose to provide. That information is used to evaluate the request, communicate with you and deliver an agreed project.

Project administration

When an inquiry becomes a project, Clearwork may record the agreed service, price, tax, refund and invoice status, schedule, delivery and acceptance dates, testimonial or case-study permissions, and file-access or deletion dates in its private owner workspace. The workspace does not store payment-card credentials or copies of client project files. Payment is handled through Square, and project files are shared separately as described below.

Private project-status links

For private scope reviews, Clearwork records a versioned copy of the scope, its intended client email, expiry, decision, comments, decision time and the signed-in user reference. Scope reviews require ChatGPT sign-in using the email supplied for the inquiry. Clearwork can revoke a review; an edited scope needs new approval. A scope decision is not a payment or an identity-certified electronic signature.

Clearwork may provide a client with a long, unguessable project-status link showing limited milestone information. The page does not display project files, invoice links, email addresses or internal notes and is excluded from search indexing. Anyone who receives the link may be able to view it, so clients should not forward it. Clearwork can disable or replace the link on request.

Testimonials and case studies

Clearwork publishes a testimonial, business name, project description or redacted before-and-after example only after recording the client’s applicable permission. Permission for one type of information does not authorize another. Clients may ask Clearwork to stop future public display, subject to copies already lawfully distributed or retained for required records.

Sensitive information

Do not send passwords, payment-card details, health information, Social Security numbers or private customer records through the website or ordinary email. If a project requires confidential business information, Clearwork will agree on an appropriate transfer method before files are shared.

Service providers

The website host, secure database provider and email delivery provider, Resend, may process information required to operate their services. For website-inquiry emails, Resend receives the recipient email address and limited notification content such as the inquiry reference, business name and selected service. The full inquiry description is not included in these notification emails. Access to the complete submitted inquiry is restricted to the Clearwork owner. Clearwork does not intentionally use advertising trackers or sell inquiry information.

Retention and deletion

Sales-outcome evidence, scope decisions and delivery, acceptance or payment references are kept only as needed for business communication, contract, accounting or dispute records. Internal tests are excluded from sales reporting. Files and card credentials are not stored in these references. The owner reviews these records with the linked project or prospect during retention reviews.

Unsuccessful inquiries and inactive outreach prospects are reviewed for deletion after 12 months through a quarterly owner review. If a record still needs to be kept, the owner records the reason and a next review date. Necessary accounting, contract and dispute records are retained separately for applicable business or legal obligations. The retention log keeps only a reference number, decision category and dates, not inquiry content or contact details; log entries are removed after 24 months during review. Deleted records are removed from the active workspace and database; hosting-provider backups may persist according to the provider’s recovery lifecycle. You may ask Clearwork to correct or delete information that is not required to be retained.

Project file sharing

For ordinary confidential business files, Clearwork uses a separate Google Drive folder per project, restricted to specifically invited client and owner accounts. Public sharing links are not used. Access and deletion dates are agreed in the project scope. Do not upload passwords, payment-card details, health records or identity documents. Projects requiring regulated information need a separately approved handling arrangement before any transfer.

Contact

Questions or deletion requests may be sent to contact.clearworkky@gmail.com.